FAQ

Q: How long will it take to ship my order?
A: Orders are processed within 1–3 business days after payment. Delivery time depends on your shipping method and destination.
Q: Can I change my shipping address after ordering?
A: Address changes are only allowed before shipment. Once the parcel is sent out, address modification cannot be supported.
Q: What should I do if my item arrives damaged?
A: Please contact us within 48 hours after delivery and provide photos or videos. We will solve it with replacement or refund.
Q: Can I cancel my order?
A: You may cancel your order before it is shipped. Once dispatched, you need to submit a return request after receiving the package.
Q: Where is my tracking number?
A: The tracking number will be sent to your registered email once the courier picks up your parcel.
Q: Are grocery / food items safe for international shipping?
A: All our food goods are well packed. Please check your local import rules before ordering food products.
Q: How can I get a refund?
A: Submit a return request, send back eligible goods, and we will issue the refund after inspection.